Dear Friends:

In the Digital Age, the winners will be those companies that form the tightest, most meaningful relationships with their customers. It's not about how many customers you get, it's about how many you hold. And how well you engage customers in an ongoing dialogue with your company, engaging them in product direction and brand development.

At Talk City, Inc. we believe the Web offers an unparalled opportunity to develop a New Customer Relationship Model for the Digital Age. We believe that model is characterized by the opportunity to have an ongoing, candid, and vibrant interaction with customers online. At a fraction of the cost of traditional customer relationship activities.

We've taken the expertise we've developed by running the industry's most acclaimed consumer community site--www.talkcity.com--and applied that knowledge to helping forward-looking companies develop new kinds of interaction online with their customers. We call these services Talk City Business Services, or Business Community. They represent the most comprehensive porfolio of community services for businesses available today. The results for clients, to date, have been exceptional, as new efficiences and effectiveness of product launches, customer support, market research--the list could go on and on--have been realized by clients such as Novell, Kemper, Hearst Corporation, NBC, Starbucks, among others. We invite you to check out our portfolio of interactive business services--from online market research and events to fully customized community programming on clients' websites--to see how you can improve your customer relationships for the Digital Age.

Regards,
Peter Friedman
friedman@corp.talkcity.com
Chairman and CEO, Talk City, Inc.